The Tiny Guys Dog Haus hopes that your treats arrive in a timely fashion and in excellent condition. If in the rare case there is an issue with your order please contact us within 30 days of receiving your package - hello@thetinyguysdoghaus.com

We endeavour to respond to any issues within 48 hours.

Exchanges, Store Credits + Refunds

For damaged or incorrect items - Please email us with images and a short description of the issue. We can offer a full refund, exchange or give an online gift card for the full amount.

For missing items -  Please email us with details of the item that is missing and we will refund, issue a gift card for the full amount or resend.

For sizing issues - Please email us a short description of the issue and include measurements for the item (in cm) in accordance to the size guide on our store ie: Neck, Chest, Back or Height x Length ect. Where sizing is incorrect we can offer a full refund, exchange or give an online gift card for the full amount.

Returns

Email hello@thetinyguysdoghaus within 30 days of the delivery date.

You will need to return your item(s) at your own cost to our suppliers warehouse.

All return items must be in new condition otherwise a $5 restocking fee will be deducted from the refund. All items are subject to inspection.

Once we receive your item(s), we will issue your refund/credit/exchange

🐕 Follow our Tiny Guys and their ridiculous Pom antics on socials @thetinyguysdoghaus 🐕